A World leading company

Europ Assistance may not be a name you know, but we've been looking after the health, travel, motor and home assistance needs of people in over 200 countries for almost 50 years. In fact, we're probably the largest insurance and assistance company you've never heard of. As the inventor of assistance, the Europ Assistance Group promises to be with its customers at all times, offering prevention and assistance services in Health, Home & Family and in Mobility all over the world. With a strong culture of innovation, the Group keeps pushing the boundaries of personal assistance and its ambition is to become a leader in Care Services worldwide.

You live, We care

Life is changing at a hectic rate and we pledge not just to keep pace with our customer's changing needs but continue to innovate and meet the needs of tomorrow as well as today.

No one knows what the future holds, but you can feel reassured that Europ Assistance has the resources, the experience and the expertise to provide protection and peace of mind to each and every customer whatever their insurance and assistance needs.

Personal service

Even though our success has been founded on providing extensive cover and assistance, it has been built on offering high levels of personal service.Whether you're stranded at the side of the road, need a plumber to fix a flood in the middle of the night, or fall ill in a far flung corner of the world, we're never further than a phone call away.  

Just like our customers we've embraced the internet age as it makes all our lives easier and more convenient, and we hope you find our website informative, useful and easy to use. However, we have never forgotten that very often we're dealing with your safety and welfare, and that of your family, which is simply far too important to leave to a piece of technology. So whenever you need us we're on call 24 hours a day, 365 days a year. Your call will be taken by one of our Assistance Representatives, who will look after you and co-ordinate everything that needs to be done, and take responsibility for sorting out any insured problem as quickly and efficiently as possible.

Expert assistance

There is simply no substitute for experience. Working in over 200 countries, we have built up extensive networks that our customers rely on to solve their problems and emergencies wherever they occur, whenever they need expert assistance.  

Our Assistance Representatives work with extensive networks of motor mechanics, doctors and medical professionals, and household tradesmen throught the UK, Europe and worldwide. These are people we've established excellent working relationships with over many years, and because we're an important customer, our customers are equally important to them.

Docticare

Docticare.co.uk offers a series of regularly updated articles on health and well-being, together with animated or audio-video clips and in-depth features. The portal also allows visitors to consult content approved by the health authorities, dealing with emergencies, disease prevention, in addition to treatment and health care for women, children, teenagers and senior citizens.  

There are a number of sections to explore providing speedy and simple answers to practical questions concerning health. Along with the interactive mini-applications, a medical dictionary and a number of tests and quizzes are also available.  

If you sign up for free membership you can access a personal area, take part in polls and have the chance to comment on and rate the published articles, and to consult a multilingual medical glossary.

NetGlobers

NetGlobers is the first global community portal focusing on travel risks.It combines content generated by net users and “official” information regarding cities, countries and regions throughout the world.  

Our community portal combines discussion forums, travel reports, country information files and official information, NetGlobers aims to help users plan their trips by providing them with an overall view of the risks associated with their chosen destination rather just through opinion formed by the media. 

Information covers over 193 countries and is made available free-of-charge to users by the Europ Assistance Group through its partner Crisis Consulting, a consultancy firm specialising in the analysis and management of travel risks.  

NetGlobers, the first website to combine official and community sources

NetGlobers’ community content is generated by forum discussions, scores given by travellers based on their own views ans experiences of the risks concerning a given destination, and detailed travel reports regarding the health, political and social risks of a country they have visited. These Travel Reports can include text, video and photos and are an unprecedented way of sharing personal experience combined with recognition of health risks.